THE SMALL PRINT
Terms & Condtions
A few important details about working together.
I want working together to feel simple and enjoyable, so here you’ll find the practical details behind my services- from bookings and payments to shopping, your digital wardrobe and ongoing support.
These terms apply to all styling services provided by Hayley Eleanor. Please read them before booking your service.
1 Payments
1.1 Your service will be confirmed with you in advance and, unless otherwise agreed, an invoice will be issued following your appointment or service.
1.2 Payment is due within 7 days by the date stated on your invoice.
1.3 Payment can be made by bank transfer using the details provided on your invoice.
1.4 If you would prefer to pay via PayPal, please let me know and I can provide a PayPal payment link. Where available, PayPal may also offer Pay in 3 as a payment option, subject to PayPal's own eligibility criteria and terms. PayPal
1.5 Prices for services will be confirmed at the time of booking. Any agreed price will not be changed after your booking has been confirmed.
2 Cancellations and Refunds
2.1 If you need to cancel or rearrange your appointment, please let me know as soon as possible by email to info@hayleyeleanor.com or by phone on 07788 425609.
2.2 If you cancel or request to rearrange an appointment more than 72 hours before the agreed appointment date, I will do my best to offer an alternative date. Where a payment has already been made, you may transfer the booking once to an alternative date within 6 months of the original booking date.
2.3 If you cancel less than 72 hours before your appointment, or do not attend your appointment, the service may be charged in full. Any statutory cancellation rights you may have are not affected by this policy.
2.4 Where a service has been booked online or otherwise at a distance, you may have a statutory 14-day right to cancel. If you have specifically requested that I begin providing the service during this period, different rules may apply to the cancellation and any payment due for services already provided.
2.5 If I need to cancel or rearrange your appointment, I will offer you an alternative date or, where appropriate, provide a refund for any payment already made.
3. Gift Vouchers
3.1 Gift Vouchers must be paid for in full at the time of purchase and are valid for 6 months from the date of purchase, unless otherwise agreed in advance.
3.2 If a Gift Voucher is purchased online or otherwise at a distance, the purchaser has a statutory 14-day right to cancel the purchase, subject to any applicable exceptions under consumer law.
3.3 After the 14-day cancellation period has expired, Gift Vouchers are non-refundable and cannot be exchanged for cash.
3.4 If the recipient is unable to use their Gift Voucher within the 6-month validity period due to exceptional circumstances, I may, at my discretion, agree to extend the validity period. Please contact me before the voucher expires.
3.5 Gift Vouchers are transferable but cannot be resold.
4 Client Preparation & Collaboration
4.1 I want you to get the most from your styling experience, and I will always work to the best of my ability to provide personalised, practical recommendations that reflect your lifestyle, preferences and needs.
4.2 To help me do this, you will be asked to provide information and complete any relevant preparation before your consultation or service. This may include a questionnaire, photographs of your wardrobe, measurements, details of your lifestyle and information about your current wardrobe, shopping habits and style preferences.
4.3 The more open and honest you can be about what you like, what you don't like, how you currently dress and what you would like to change, the more personalised and useful my recommendations can be.
4.4 Your active involvement and feedback are an important part of the styling process. Please let me know if something doesn't feel right, if your circumstances or requirements change, or if you would like me to explore an alternative.
4.5 If requested preparation or information is not provided in sufficient time, this may limit what can reasonably be achieved within the time available for your service.
5 Services
5.1 Changes to services I may update or change my services, packages, pricing and inclusions from time to time. If you have already booked a service, the price and service inclusions agreed at the time of booking will remain applicable to your booking.
5.2 Shopping & product availability Where your service includes shopping or product recommendations, I will research and select items based on your requirements, preferences, budget and the information you provide. I cannot guarantee the availability of a particular item, size, colour or product, as stock and availability are controlled by individual retailers and can change at any time.
5.3 Personalised recommendations My recommendations are based on the information you provide and my professional styling expertise. While I will always aim to provide suggestions that are appropriate and useful to you, I cannot guarantee that every recommended item will be suitable once tried on or purchased.
5.4 Feedback & concerns If you have any concerns about your service or something doesn't feel right, please let me know as soon as possible. I welcome honest feedback and will always do my best to understand your concerns and, where appropriate, find a reasonable way to resolve them.
5.5 For ongoing or digital services, feedback may be provided by email, through your client platform or by another agreed method. Prompt feedback helps me make your recommendations as relevant and personalised as possible.
5.6 Styling is a collaborative process and individual preferences, circumstances and results will vary. My role is to provide professional styling guidance and recommendations; the final decision about whether to purchase, wear or keep an item remains yours.
6 Data Protection & Privacy
6.1 I will treat your personal information with care and respect. Information you provide as part of your styling service, including contact details, photographs, measurements, lifestyle information and details about your wardrobe and preferences, will be kept confidential and used only for purposes connected with providing and managing your service, unless you have given permission for another specific use.
6.2 Your information will not be sold or shared with third parties for their own marketing purposes.
6.3 I may need to share relevant information with third-party providers where this is necessary to provide your service. This may include retailers, delivery providers, payment providers or digital platforms used as part of your styling service. I will only share information that is reasonably necessary for the relevant purpose.
6.4 Your personalised digital wardrobe may contain photographs of your clothing, outfit combinations, shopping recommendations and other information relating to your styling service. Where a third-party platform is used to provide this service, your information will also be subject to that provider's own privacy policy and terms.
6.5 I will retain your personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling legal, accounting and record-keeping requirements.
6.6 If you have chosen to receive my newsletter or other marketing emails, you can unsubscribe at any time using the unsubscribe link provided in the email or by contacting me at info@hayleyeleanor.com. You have the right to object to direct marketing at any time.
6.7 Further information about how I collect, use and protect your personal information can be found in my Privacy Policy.
7 Liability
7.1 I will take reasonable care when handling any clothing, accessories or other personal belongings entrusted to me as part of your styling service. However, I cannot accept responsibility for loss or damage arising from circumstances beyond my reasonable control.
7.2 Where I recommend or purchase products from a third-party retailer, I am not responsible for faults, damage, delivery issues, changes in availability, incorrect sizing or other issues arising from the retailer or manufacturer. Any such issue should be raised with the relevant retailer in accordance with their returns, refund or warranty policy.
7.3 I cannot guarantee that an item recommended as part of your styling service will meet your expectations once purchased or worn. My recommendations are based on the information, preferences and requirements you provide and are intended as professional styling guidance.
7.4 Nothing in these Terms & Conditions limits or excludes any liability that cannot legally be limited or excluded.
7.5 If you leave clothing or other personal belongings with me temporarily, you remain responsible for ensuring that they are suitable for the intended purpose. I will take reasonable care of any items in my possession and will return them to you as agreed.
7.6 Nothing in these Terms & Conditions limits or excludes any liability that cannot legally be limited or excluded.
8 Evolve- Ongoing Support
8.1 Evolve is an ongoing styling service provided on a monthly subscription basis. The specific inclusions and monthly fee will be confirmed at the time of booking and may vary according to the tier selected.
8.2 Your subscription will renew automatically each month unless cancelled. Payment will be taken via the agreed payment method, such as PayPal.
8.3 You may cancel your subscription at any time. Cancellation will prevent future payments from being taken, but does not automatically refund any payment already made for the current subscription period.
8.4 You may move between available Evolve tiers by giving reasonable notice before your next monthly payment. Any change in price will apply from the relevant billing period.
8.5 Evolve is designed around ongoing collaboration. You are responsible for providing feedback, preferences, measurements, photographs and other information reasonably needed for me to provide your styling service.
8.6 If you do not provide the information or feedback needed to complete an edit, I may be unable to provide the full service for that month. Unused styling work does not automatically roll over into a future month unless agreed in advance.
8.7 Your personalised wardrobe and outfit recommendations will be provided through your digital wardrobe platform. Platform availability is dependent on the third-party provider and I cannot be responsible for outages or changes to that platform.
9 Digital Wardrobe
9.1 Where included within your service, your personalised wardrobe will be created and maintained using a third-party digital wardrobe platform.
9.2 The platform may contain photographs of your clothing, outfit combinations, shopping recommendations, notes and other information provided by you or created as part of your styling service.
9.3 You will be provided with access to your personalised wardrobe for the duration of the relevant service. Access may be changed or removed when your service or subscription ends.
9.4 I will take reasonable care when uploading and managing your wardrobe information. However, I cannot guarantee the continuous availability, functionality or future features of the third-party platform.
9.5 Clothing and product information, including prices, sizes, colours and availability, may change without notice because these are controlled by the relevant retailer or brand.
9.6 Some product links within your digital wardrobe may be affiliate links. Where an affiliate link results in a purchase, I may receive a small commission from the retailer or through the platform I use to provide your digital wardrobe. This does not affect the price you pay.
9.7 My product recommendations are based on your requirements, preferences, budget and the suitability of the item for your wardrobe. I do not select products solely because an affiliate commission may be available.
10 Photograps & Examples of My Work
9.1 Where included within your service, your personalised wardrobe will be created and maintained using a third-party digital wardrobe platform.
9.2 The platform may contain photographs of your clothing, outfit combinations, shopping recommendations, notes and other information provided by you or created as part of your styling service.
9.3 You will be provided with access to your personalised wardrobe for the duration of the relevant service. Access may be changed or removed when your service or subscription ends.
9.4 I will take reasonable care when uploading and managing your wardrobe information. However, I cannot guarantee the continuous availability, functionality or future features of the third-party platform.
9.5 Clothing and product information, including prices, sizes, colours and availability, may change without notice because these are controlled by the relevant retailer or brand.
9.6 Some product links within your digital wardrobe may be affiliate links. Where an affiliate link results in a purchase, I may receive a small commission from the retailer or through the platform I use to provide your digital wardrobe. This does not affect the price you pay.
9.7 My product recommendations are based on your requirements, preferences, budget and the suitability of the item for your wardrobe. I do not select products solely because an affiliate commission may be available.
11 Shopping Recommendations
11.1 Shopping recommendations are based on the information, preferences, measurements, budget and requirements provided by you.
11.2 I will make reasonable efforts to recommend suitable products and retailers, but cannot guarantee that a particular item will fit, feel comfortable, remain in stock or meet your expectations once purchased.
11.3 Product prices, availability, sizing, colours, delivery dates and retailer policies may change after recommendations have been provided.
11.4 Unless otherwise agreed, you are responsible for placing orders, checking final product information and arranging returns directly with the retailer.
11.5 I am not responsible for retailer delays, delivery problems, incorrect orders, manufacturing faults or changes to retailer returns policies.